🗺️ AutomatedRCM — How It All Works
One page, plain English. Updated June 11, 2026.
Part 1 — How a stranger becomes your client
This is the machine that runs while you sleep. Your only jobs are the two orange boxes.
1. 📣 A practice hears about youFour doors in: cold emails (sent automatically 4× every weekday) · LinkedIn (Ava posts 4× daily + your personal DMs) · Google search (your new Business Profile) · referrals/partners. Every door points to the same place ↓
↓ they click
2. 🔍 audit.getautomatedrcm.com — the Free Billing Health CheckThe office manager answers ~10 plain-English money questions (5 minutes, best guesses fine, ZERO patient data). They can also just reply YES to your email and you send them the same link.
↓ ~60 seconds later
3. 🤖 Audra writes their personal reportThe AI compares their numbers to national benchmarks for their specialty and writes a report with real dollar figures: "your denial rate is costing you roughly $X/month."
↓ lands in YOUR inbox
4. 🟠 YOU: 30-second review, hit ForwardThe report arrives in your inbox with an orange box on top (their name + contact). Read it, delete the orange box, forward it to them. Nothing reaches a prospect without your eyes.
↓ they're impressed (it's their real money)
5. 🟠 YOU: send the Founding Client offeraudit.getautomatedrcm.com/founding-client — "I run your billing free for 90 days. If I don't recover more than I'd cost, walk away." All the risk on you = easiest possible yes.
↓
6. 💚 First client → case study → everything gets easierReal results + testimonial + 2 referrals. After this, the demo suite and audit reports sell with proof instead of promises.
Part 2 — Who works for you (your 12 AI employees)
| Agent | Job | When |
|---|
| Outreach (Agents 01-05) | Finds practices, verifies emails, writes + sends personalized cold emails (A/B test: designed vs. plain personal note). Every email links the audit + demo. | 4× every weekday |
| Rachel | Reads replies in your business inbox, answers warm leads, alerts you on hot ones (email now, text once Twilio approves). | Every 15 min |
| Faye | Follows up with warm leads that went quiet (most deals close on follow-up #2-3). | Daily 8 AM |
| Audra | Writes the billing audits — both the public demo and the real reports from the funnel. | On demand |
| PAT | Prior auth demo: checks payer rules, writes medical-necessity letters, auto-drafts appeals. Your show-off piece for prospects; becomes real after first client. | On demand |
| Ava | Posts to your LinkedIn (researches first, 8 rotating styles, never invents facts about you). | 4× daily |
| Morgan (the hub) | Your chief of staff: morning briefing email + your to-do list on the dashboard. | Daily 7 AM |
| Victoria (CEO) | Reads every agent's week, emails you a strategy memo, and issues a directive the other agents actually follow. | Sundays 6 AM |
| Sentinel | Health-checks all agents daily + audits credentials weekly. Emails you if anything breaks. | Daily 9 AM |
| Greta / Finn | Scan grants (Greta) and non-loan funding (Finn) you qualify for. | Mondays 7 AM |
| Dispatch | The nervous system: routes events (hot lead! demo booked!) between agents in real time. | Always on |
Part 3 — Your email, after the Google Workspace move
📨 mail.google.com → laureennicholson@getautomatedrcm.comBUSINESS Your NEW business inbox. All agent emails are SENT from here (check its Sent folder to see them go out). Prospect replies LAND here. laureen@ works too — it's an alias of this inbox. Rachel reads this inbox.
📬 laureennicholson635@gmail.comPERSONAL Your personal Gmail. Notifications TO you still come here: Morgan's briefing, hot-lead alerts, audit reports for review, Victoria's memo. Tip: emails from your own new domain may hit Spam at first — mark "Not spam" once.
Why we did this: your old setup scored 1/10 on spam tests (emails looked forged) — that's why 2 weeks of outreach got zero replies. The new setup scores 8.2/10 and climbs to ~10 as the domain ages. Emails now actually reach inboxes.
Part 4 — What's in motion right now
| Thing | Status | Next step |
|---|
| Email deliverability | FIXED 8.2/10, fully authenticated | Nothing — improves by itself |
| Audit funnel + founding offer | LIVE audit.getautomatedrcm.com | Watch your inbox for reports |
| Demo suite | LIVE automatedrcm-demo.pages.dev | Use in calls / posts |
| Google Business Profile | NEEDS VIDEO created, hidden until verified | You: ~30-sec phone video this weekend (workspace + EIN letter) |
| Twilio texting | IN REVIEW business profile resubmitted | Decision ~Jun 16-18 by email; then tell Claude "create the campaign" |
| Loom outreach video | YOURS free, 90 seconds | You: record this weekend; Claude wires it in |
AutomatedRCM · Laureen Nicholson · This file lives at C:\Sent Data\AutomatedRCM_How_It_All_Works.html — open it in any browser, or print to PDF.